Refund policy

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We want you to be happy with your purchase. This Refund Policy explains how returns, exchanges, and refunds work for orders placed with {{ shop_name }}.

Returns

You may request a return within 14 days of receiving your order. To be eligible, items must be unused, unworn, and in their original packaging with all tags attached. Certain items, such as final sale or customized products, may not be eligible for return.

How to start a return

To start a return, please contact us at {{ email }} with your order number and the reason for the return. We will provide instructions on how and where to send your item.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within a reasonable time. Please note that shipping costs are non-refundable unless the return is due to an error on our part or a defective item.

Exchanges

If you need a different size or variant, please contact us at {{ email }} to arrange an exchange, subject to product availability.

Damaged or defective items

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the issue so we can arrange a replacement or refund at no additional cost to you.